Frequently Asked Questions
1. What is Top Ever Mart?
Top Ever Mart is your one-stop online shop for modern, affordable home essentials. From innovative kitchen tools to bathroom accessories, pet convenience items, and stylish home décor — we bring function and flair to your everyday lifestyle.
2. Are your products high quality?
Absolutely. We carefully curate all items to ensure they meet quality, durability, and usability standards. Many products are made from premium or sustainable materials designed to last.
3. Where do you ship?
We currently ship within the United States only. We’re working on expanding our delivery network in the future—stay tuned!
4. How long does shipping take?
|
Free Shipping |
7–12 Days (Standard Only) |
Free (on all U.S. orders) |
You’ll receive a tracking number via email once your order is shipped.
5. What kind of packaging do you use?
Whenever possible, we use recyclable or minimal-waste packaging materials. Our aim is to reduce environmental impact while ensuring safe delivery.
6. Do you accept returns?
Yes! We offer a 14-day return window for unused and unopened items. Please refer to our Returns & Refund Policy for full details.
7. How do I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link so you can monitor your delivery status in real time.
8. Are your products ethically sourced?
Yes. We partner with vetted suppliers who follow ethical labor practices and responsible sourcing standards.
9. Do you offer bulk or wholesale orders?
Yes, we do! For wholesale pricing and bulk order inquiries, please contact us at support-tem@topevermart.com or use the form on our Wholesale page.
10. How can I contact your team?
You can reach us via:
📧 Email: support-tem@topevermart.com
📞 Phone: +1 (737) 257-0510
📍 Address: 3602 Brimwood Dr, Houston, TX 77068, United States
Or use the Contact Us form on our website. We typically respond within 24 hours on business days.